Find relief, recovery, preparedness and safety resources to help ʻohana across the pae ʻāina before, during and after an emergency. Save and share this information, sign up for your county’s emergency alerts and follow official forecasts and guidance. Stay informed, prepare where you can and mālama one another.
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Life-threatening emergency: Call 911. If 911 is unavailable, follow instructions from your county emergency-management agency.
Statewide resource assistance: Call 211 or 808-275-2000. You may also text 877-275-6569 and include your ZIP code. Aloha United Way 211 can connect residents with food, shelter, clothing, financial assistance, transportation, charging locations, health care, childcare, kūpuna and disability services, cleanup assistance and other community resources.
Live specialists are available from 7 a.m. to 10 p.m., seven days a week. The online resource database is available anytime at auw211.org.
Mental health and crisis support: Call or text 988. Hawaiʻi CARES provides free, confidential mental health, crisis and substance-use support 24 hours a day. People calling from a non-808 number who want to reach a local Hawaiʻi crisis counselor should call 808-832-3100 or 800-753-6879. Visit hicares.hawaii.gov.
Hawaiʻi Emergency Management Agency: Find Hurricane Lala updates, safety guidance, emergency contacts and shelter information on the HIEMA Hurricane Lala page.
Emergency alerts: Sign up for official county notifications through Ready Hawaiʻi.
Weather alerts: View current forecasts, watches and warnings from the National Weather Service Honolulu.
Shelters and hurricane refuge areas: Check HIEMA and your county emergency-management agency for the latest shelter locations, availability and operating hours before traveling.
The Maui County damage-reporting form covers Maui, Molokaʻi and Lānaʻi.
HNL 311 is for non-emergency concerns involving City services or property. Call 911 for immediate threats to life or safety.
Call 211 or 808-275-2000, or text 877-275-6569 with your ZIP code, for current information about:
Locations, hours and available supplies may change quickly. Confirm availability with Aloha United Way 211 or your county emergency-management agency before traveling.
Brown water: Storm runoff may carry sewage, chemicals, animal waste and other contaminants into streams and coastal waters. Follow current advisories and avoid swimming, fishing or entering brown or murky water. View current advisories from the Hawaiʻi Department of Health Clean Water Branch.
Floodwater: Do not walk or drive through floodwater. Treat standing water as contaminated and keep keiki and pets away.
Downed power lines: Stay at least 30 feet away and assume every line is energized. Report the hazard to 911 or the appropriate electric utility.
Food safety: Keep refrigerator and freezer doors closed during an outage. A closed refrigerator generally keeps food safe for up to four hours. After four hours without power, discard refrigerated perishable food such as meat, poultry, fish, eggs and leftovers. Also discard perishable food that has been above 40°F for two hours or longer. When in doubt, throw it out.
Additional guidance is available at FoodSafety.gov.
Medical needs: Call 911 for an emergency. Contact Aloha United Way 211 for help locating non-emergency health care, medication, medical-device charging, disability support or kūpuna assistance.
Residents and businesses should report storm damage to their county emergency-management agency. These reports help officials assess community impacts and may support requests for state or federal assistance.
Submitting a county damage report is not an application for financial assistance or a guarantee that assistance will become available.
Before beginning cleanup:
If your home, vehicle or personal property was damaged:
For assistance, call the Hawaiʻi Insurance Division at 1-844-808-DCCA (3222), then press 4.
Insurance information and post-disaster guidance are available through the Hawaiʻi Insurance Division’s Storm Claims Information page.
Current SNAP recipients who lost food purchased with SNAP benefits because of flooding, storm damage or an extended power outage may qualify for replacement benefits.
Contact the Hawaiʻi Department of Human Services as soon as possible, generally within 10 days of the food loss. Call the Public Assistance Information Line at 855-643-1643 to confirm eligibility, required forms and any Hurricane Lala-specific deadline or extension.
Monitor the Hawaiʻi Department of Human Services for official announcements.
Dry water-damaged areas as quickly as possible to reduce mold growth. Wear appropriate protective equipment and seek professional assistance when contamination is extensive or the cleanup cannot be completed safely.
Official guidance is available from the U.S. Environmental Protection Agency:
County damage reports document community impacts and help officials determine whether state or federal assistance may be needed. They are generally not applications for individual financial assistance.
Retain confirmation numbers, document all losses and continue monitoring OHA, HIEMA, their county emergency-management agency and Aloha United Way 211 for announcements about formal disaster-assistance programs.
