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OHA: Office of Hawaiian Affairs

Mālama Loan transition FAQs

The Mālama Loan Program (NHRLF) is designed to help provide all people of Native Hawaiian ancestry better access to credit, capital, and financial services & skills as part of a larger effort to create jobs, wealth, and economic & social well-being for all the people of Hawai‘i.

First Hawaiian Bank will no longer be servicing OHA loans. OHA will be administering the loan services directly. For your convenience, we’ve provided an updated list of frequently asked questions related to the Mālama loan program during this period of transition. If you have any additional questions, you can contact OHA’s Native Hawaiian Revolving Loan Fund Manager:

Aikūʻē Kalima
Office: (808)-594-1923
Fax: (808)594-0255

Frequently Asked Questions (Updated 01/12/16)

Q: What is this letter regarding Transfer from First Hawaiian Bank?
A: The letter is to inform customers that FHB will no longer be servicing their OHA Loan and that OHA will be administering the loan services solely.

Q: Do we continue to make payments to FHB? Where should we send the payments for January?
A: NO, payments should be made to “The Office of Hawaiian Affairs”. You may send payments to:

OHA Malama Loan Fund
P.O. Box 30960
Honolulu, HI  96820-0960

Q:  If my loan payments  were being automatically paid from my checking account, do I have to cancel the automatic payments to FHB and re-set up a new automatic payment to be paid to OHA?
A:  Yes.  You need to cancel your ACH payment to FHB and you need to fill out a new ACH (automatic payment withdrawal) form with OHA.

Q: When are coupon books being sent to customers?
A: Coupon books will be sent out the beginning of February.  If books are not received by your February payment, continue to send payment to the address below.

Q: If we receive coupon books after our monthly payment date are we being assessed a late fee?
A: ALL MONTHLY PAYMENTS ARE STILL REQUIRED, but NO Late Fees will be assessed in January and February.

Q: Can we make payments due January in February?
A: January payments are still due upon individual borrowers payment date.

Q: What does OHA require to be placed on checks?
A: Please have customers  place their Loan numbers on the Check Memo line to identify their loan.

Q: Can we make cash payments?
A: Cash payments for the exact amount will only be accepted at our OHA main office reception located at 560 N. Nimitz Hwy., Suite 200.




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